Refund Policy

At Gerior your satisfaction is always our priority!

HOW DO I CHANGE OR CANCEL MY ORDER?

If you change your mind about your purchase, please contact us here and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be canceled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can not be canceled.

Please be informed that a management and processing fee (20% of your total order value) may be applied for the cancellation.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

REFUND & RETURNS

Due to hygiene reasons, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:

• Significantly different from the description or sample was shown to you;
• Damaged due to the fault of our factory or the carrier;
• Not what you ordered;

Please be informed that advertised images may slightly different from the actual items in terms of color due to the lighting during photo shooting or the monitor’s display. Hence, please allow the difference between advertised images and the actual item you received.

If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at the customer’s disposal.

Please contact our Customer Support team to start the complaint process. Please include the following information:

• Order number.
• Video or photo of the defective product (if applicable).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you choose to return your order without contacting our Customer Support team and it does not meet our requirements, a refund will not be issued and you will be notified via email with options available to you on how to proceed.

• We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
• The shipping fee will NOT be refundable once the item has shipped.
• You will be responsible for paying for your own shipping costs for returning your item

Please be reminded that our policy lasts 30 days for refund request only. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund (Except for products with warranty period listed on the detail page).

If your order hasn’t arrived within 10 business days of the date of original purchase, please contact our support team for a full refund/replacement of your purchase.