FAQs

1. What is covered by the warranty?

Every Gerior product is covered by our Limited Lifetime Replacement Warranty. If it breaks or fails under normal household use, we'll replace it.

2. What isn't covered by the warranty?

Products purchased from unauthorized sellers, damage from misuse, abuse, damage from impact, fire, or harsh chemicals, normal wear (such as light scratches or blades becoming dull with use), lost or stolen items, and free or promotional products.

3. When does the warranty begin, and how long does it last?

It begins on the date of purchase and lasts for as long as you own the product.

4. How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please submit a Warranty Claim, or contact us at support@gerior.com.

5. What is a valid proof of purchase?

A Gerior.com, Amazon.com or Walmart.com order number, or a dated receipt from an authorized Gerior reseller.

6. What if I don’t have any proof of purchase?
  • If you made your purchase through Gerior.com, we may be able to locate your order using your email address, name or shipping address.
  • If you made your purchase through an authorized GERIOR Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
  • If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
7. Is the warranty renewed if my product is replaced?

Your replacement is covered by the same lifetime warranty.

8. Who are authorized Gerior retailers?

Gerior.com, Amazon.com and Walmart.com.